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Terms & Conditions

Terms & Conditions

Welcome to our puremetalcards.com website, managed by Pure Continental Ltd. When you use our website to place an order with us, these Terms and Conditions will constitute a legally binding agreement between you and us. It is your responsibility to carefully read these Terms and Conditions before using this website. Receipt of acknowledgment of an order by you constitutes your acceptance of our conditions and that they are the only conditions that apply to the contract. The Customer shall not, in any event, assign any benefit of or any other right under this contract.

Design Proof and Approval

Pure Continental Ltd always supplies a digital design proof for approval before your cards are produced. Approval of the design proof includes the sales terms presented on our website.

The colors viewed on your computer screen are only an indication of the final print result. If you have not signed off on a color proof or supplied copy for us to match the colors then your order will run to standard ink weights/colors and we will accept no liability for any color discrepancies, other than Pantone usages. Pantone colors may appear duller on metal compared to paper or plastic cards.

Pure Continental Ltd reserves the right to use any materials submitted by the Customer for any of its promotional purpose. Pure Continental Ltd has the sole discretion to amend and edit the materials for the said purpose and the Customer agrees to waive any copyright or intellectual claim to Pure Continental Ltd.


Payment must be made by bank/wire transfer or via PayPal (which can also accept credit card payments) at the time of placing an order. The general payment terms is 100% payment upon placing the order. The ownership of goods or products shall not pass to the customer unless and until the full payment is received.

All prices are in United States dollars. To convert accurately to your local currency, please use a website such as https://www.xe.com. All prices are shown in our website includes express courier shipping to your designated address. If your country or territory is not shown on our website please contact us at info@PureMetalCards.com and we can supply pricing.

Quotes on non-standard products are valid for 28 days but Pure Continental Ltd reserves the right to make necessary adjustment to the quotation without prior notice.

We reserve the right to make changes to our pricing due to changes in product offerings, courier charges, airfreight surcharges or typing errors.

Without prejudice to any other rights the Pure Continental Ltd may have, Pure Continental Ltd reserves the right to cancel the contract and such cancellation in part or in full by the company does not release the customer’s liability to pay all charges due under the contract in full.

The Customer shall bear all legal costs and disbursements incurred by the Company to recover the outstanding charges due by the Customer to Pure Continental Ltd.

The Customer agrees to pay the following surcharge if there is an overdue payment and subject to the condition stated below:

  • 90 days to 119 days from the pre-agreed due date; the Customer is subject to 2.5% of the total contract sum surcharge.
  • 120 days or above from the pre-agreed due date; the Customer is subject to 5% of the total contract sum surcharge .


Sample cards can be made of your card design before placing an order. Samples card payment will be refunded if the card order is for 1,000 cards or more but excluding shipping costs. For orders of fewer than 1,000 cards, the sample fee cannot be reimbursed or deducted from the cost of your card order. Only the first sample order will be deducted from your invoice. We cannot refund the sample cost for designs not subsequently ordered.


All products must be paid before manufacturing can take place. To save time and the environment we send invoices digitally via an email (.pdf).

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing address details.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it.

Visitors under the age of 18 should not register with this website or submit any information to us.

Acceptance of Orders

You can place an order online at our website at the ‘Order Your Cards’ section. Once you have paid and submitted your artwork we will send you a digital proof for final approval.

We accept payment for orders in United States dollars ($), Euros (€) and British pounds sterling (£).


Card manufacture normally takes 7 to 12 business days after approved design proof unless another date has been agreed upon beforehand and delivery is typically 2 to 5 days. All shipment times quoted are typical delivery times and are not guaranteed unless confirmed to you in writing. Delivery times can vary depending on order specification, your physical location and existing pre-booked orders.

As the purchaser, you must accept the actual delivery date and we shall not be liable for any losses, costs, damages or expenses suffered by you the purchaser or any other party as a result of any delay in delivery. Especially in cases where third parties i.e. subcontractors or couriers are involved. Neither will any such failure to meet a delivery date constitute a breach of contract on our part.

Accepting your delivery by an Express Courier

Your purchase will be checked before packing and will leave us in good condition. It is sent via DHL, FedEx or UPS to your stated delivery address. It will then be fully insured whilst in transit to you. However, it is a condition of the insurance contract between the sender and the courier company that, it is the Customer’s responsibility to ensure that anyone receiving goods on your behalf check all goods delivered by the carrier before signing for and accepting them. If any damage is found, the Customer must sign and mark the carriers delivery note as ‘damaged’ and report the complaint to us within 24 hours of delivery. If the delivery note has been signed for as ‘accepted in good condition’, or any similar wordings signifying your acceptance of delivery, you will have waived all right to claim for any repair or replacement and no insurance can be claimed.

If a shipment is returned due to an incorrect delivery address, the return shipment will be charged against the Customer. Pure Continental Ltd does not take any liability for the loss of shipment if the delivery address is incorrect and/or the shipment was lost due to the issue of the logistic company.

Cancellations and Refund

All orders are non-cancellable and not subject to refund. However, subject to the sole discretion of Pure Continental Ltd, customer may submit a request to Pure Continental Ltd and Pure Continental Ltd may at its own discretion to assess if the request is reasonable and to take necessary action to the request.

If a) a refund is to be made or b) order to be cancelled and partially cancelled, Pure Continental Ltd has the right to deduct a reasonable sum of administrative cost including but not limited to i) the deposit being paid to the manufacturer for the order; ii) the cost of ordering the raw materials for the order and iii) to adjust the per unit cost if the quantity of the finalized order is less than the original ordering quantity as shown on the invoice. In any event, Pure Continental Ltd has the sole discretion in deciding whether the order can be cancelled or refund.


No goods can be returned unless the customer can justify a reasonable complaint against the defected goods. Always contact our Customer Service before a return is made. If the complaint against the defected goods is justified and the return of goods is to be arranged, The customer is responsible for the shipping costs when returning goods.

Customer complaints

Complaints shall be in writing within 10 working days after delivery. Delay in sending us your complaint may defeat your claim and our follow up action. Please contact our Customer Service team before any return of products can take place. We are not responsible for any indirect losses due to delayed deliveries.

Shipping Damages

Please report shipment damages directly to the express courier company that delivers the products. Pure Continental Ltd is not responsible for any shipping damages in any event.

Customs Duties

All items are sold on a Delivery Duty Unpaid basis, so some customers may have to pay import duty or other taxes. Pure Continental Ltd cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering.

Pure Continental Ltd can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

As a guide to potential import duties and taxes, please visit:


We may change this website and correct or update information (including product information and pricing) on it or change these terms and conditions at any time without notice.

Liability and Indemnity

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs, and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

You agree to indemnify and keep indemnified the Pure Continental Ltd against all claims, actions, and proceedings whatsoever which may be alleged, brought, commenced or prosecuted against t Pure Continental Ltd by reason of / or arising out of any of the order placed by you and also against all costs and expenses which Pure Continental Ltd may incur arising out of any such claim action or proceeding.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

We shall have no liability to you for any:

Consequential losses;
Loss of profits and/or damage to goodwill;
Economic and/or other similar losses;
Special damages and indirect losses; and/or
business interruption, loss of business, contracts, opportunity, and/or production.

Force Majeure

We will not be liable for breach of contract arising from or caused by, directly or indirectly, force majeure, war, strikes, riots, and civil commotions and natural disasters.

Intellectual Property Rights

Pure Continental Ltd respects the intellectual property rights of others and expects users of our services to do the same. By engaging Pure Continental Ltd (trading as Pure Metal Cards) you are representing that you have full ownership of any intellectual property subsisting in the design and/or wording, or that you have the legal authority to use this design and/or wording. We will act on notices of alleged infringement that comply with applicable law and are properly provided to us, and we reserve the right to cancel any work alleged to be infringing any intellectual property rights without prior notice, at our sole discretion, and without liability to you.

Data Protection

Pure Continental Ltd undertakes to process all personal data obtained by it through the use of this website in accordance with its Privacy Policy and the principles provided by law. Please see the Privacy Policy for more information.


This Agreement shall in all respect be constructed and be governed by the laws of Hong Kong.


If you prefer not to receive information from us, either through email or regular mail, please email us at info@PureMetalCards.com

Please note that such requests may take up to 30 days to take effect.

Other Conditions

We are not bound by the customer’s own purchase order terms and conditions. This terms and conditions apply to the order unless otherwise agreed by us previously in writing. Any notice given hereunder may be delivered or sent by hand or by post and shall be deemed to be served if sent by hand at the time of delivery and if sent by post to the address of the party to be served specified on the contract or such other address as may be notified in writing from time to time 48 hours after posting.

Coupon Discount

*Our discount promotions apply to all brass, copper and stainless steel metal card orders only. This offer cannot be applied to previous or pending purchases. This offer cannot be combined with any other offers, discounts, coupons or promotions. One coupon per order. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of discount. We respect your privacy and will not share your email address with third parties for their marketing purposes.

Anti-Bribery Policy

As an organization with high ethical standards, we expect all staff to uphold the anti-bribery and anti-corruption regulations of every country where we do business. This means zero tolerance for all forms of bribery or corruption.

Uphold all applicable laws and corporate rules at all times. Whenever the laws or customs of the country where we do business impose stricter standards than our own anti-bribery regime, the higher standard prevails. Avoid any activities that are, or could be perceived as, corrupt.

Clearly communicate our anti-bribery policy to all staff working under your supervision. Report bribery, corruption or malpractice concerns to the Whistle-blowing Panel of the Company. An employee will receive fair treatment and protection against reprisals.

Soliciting or Accepting Advantages

You could face prosecution if you solicit or accept any advantage (including money, gifts, commissions, loans, fees, rewards, offices, employment, contracts, services, sponsorship or other favor) as an inducement to, or reward for, performing or abstaining from performing any act in your capacity as an employee of the Company, or favoring or hindering any person in the transaction of any business with the Company.

Never solicit any advantages from clients, suppliers or persons having official dealings with the Company’s business.

Always refuse a personal advantage offered to you, irrespective of whether the offeror has any business dealings with the Company, if the acceptance may cloud your objectivity, cause you to act against the Company’s interests or lead to perceptions or allegations of impropriety.

You may accept an advantage only if all the following conditions are met: (a) the acceptance would not influence the outcome of a business transaction; (b) it will not create an obligation to do something in return; (c) it is made in an open and transparent manner; (d) it is not recurring or systematic; (e) it is appropriate to the relationship and in accordance with local customs; (f) it is reasonable and proportionate, and are not lavish or excessive; and (g) it is of a nature and value that make refusal seem impolite or unsociable.

You may accept reasonable food and drinks for consumption on the occasion provided by contractors, business partners, or other parties whom you liaise within a business capacity, provided that there will not be a perception that it will, or is intended to, compromise sound business principles. You should decline invitations to entertainment that is lavish or excessive in nature or in frequency.

Offering Advantages

Legitimate day-to-day business can call for reasonable and proportionate offers of entertainment, sponsorship or gifts to professional contacts as symbolic acts of solidarity, felicitations or gratitude.

You should never offer advantages, whether directly or through a third party, to any person or company for the purpose of influencing such person or company in any dealings with the Company, or to any public official who has business dealings with the Company, when conducting the Company’s business.

Facilitation payments or “grease payments” mean payments to local officials in order to speed up or facilitate actions the officials are already duty-bound to perform. The Company strictly prohibits any facilitation payment. It is also illegal in many of the places where we operate.

Get proper approval for expenses. Forms for different types of entertainment, sponsorships or gift expenses are available on the Intranet.

Maintain records for all entertainment, sponsorships, gifts, charitable donations or other benefits you have gained permission to offer.

Dealing with public or government departments, state-owned enterprises or foreign officials can involve a complicated array of laws and regulations. Take extra care in these situations to ensure we follow all rules applicable in respective jurisdictions governing the provision of any benefit, advantage or entertainment with such individuals or organizations.

Charitable donations are part of the Company’s efforts to help the communities we serve. However, there should not be any link between any donation and a business decision. We do not use charity to influence contracts, transactional conditions or business outcomes.

Political-party donations from the Company will not be approved. Personal political donations, funded with your own time, resources or assets are acceptable if they do not trigger any actual or perceived linkage with the Company.